Welcome to the Help Center. Please choose a help topic below:
Kmart Smart Plan
How can I contact customer
You can get immediate help during call center hours by calling 1-855-44-Kmart or you can access our online customer
service help by clicking here.
My claim is not coming up on your
web page, what should I do?
If you have a valid sales receipt, showing your purchase of the Kmart Smart Plan agreement, our customer service center can verify it for you.
Please call for assistance at 1-855-44-Kmart.
How long does it take to get my
The process time varies depending on your product and whether or not you need
to process a return shipment to our returns center. It can take anywhere from 5
- 14 business days to process your claim. If you have a specific question about
your claim, please call customer service at 1-855-44-Kmart.
How do I process a claim?
Within 30 days of purchase:
a. Retain your original sales receipt as proof of purchase. Return to the Kmart
store where you purchased your product to take advantage of Kmart's store return
After 30 days:
a. Do not return this product to the store. Returns may be made at the store
only within the first 30 days. Unless you
are exercising your product manufacturer’s warranty (and the product
information directs you back to the Kmart store), you should follow the
directions for making a claim in your Kmart Smart Plan contract.
b. Log on to www.ksmartplan.com
to initiate your claim or register your plan. If you do not have access to a
computer, or prefer calling, call 1-855-44-Kmart. A customer service associate
will walk you through the process and can initiate the claim for you.
c. Have your original sales receipt, and purchase date. This will be required
to make a claim.
d. We'll confirm your product defect, and verify your address. You will have
the opportunity to download a pre-paid shipping label or have one mailed to
you. It's important to note that products with no defect found or accidental
damage will be returned and in that case gift card may not be issued. Please
see Terms and Conditions for complete details.
e. Once you have the prepaid shipping label, ship the defective product or
component to our returns processing center. Use the original product box and
packing material if you have them. They are designed specifically for the
transfer of your product. To expedite the process, please include all
accessories that came with your original purchase, including the owner's
manual, before sending your product to our returns center.
Click here to view the list of common accessories
f. You'll receive a Kmart gift card for the original purchase price, including sales
tax, by return mail. If you purchase your replacement in advance and can show
proof of that purchase at your Kmart store (by receipt number and purchase
date) you will receive an option to receive a check rather than a gift card. In
some cases, Kmart reserves the right to ship a refurbished replacement for
certain products that may not be in stock at your local Kmart stores.
g. Use the Kmart gift card to replace your defective product with a replacement
product of your choice at any Kmart store nationwide!
h. You are responsible for any difference between the purchase price of your
selected replacement and the gift card. Any excess funds will be placed on a
Kmart gift card.
Will my existing plan cover the
new replacement product purchased?
No, the plan is designed for a one-time use and the contract is fulfilled after
the gift card is issued (that's why the price is so low). If you use the gift
card to replace the defective product with a replacement product of your
choice, we recommend you purchase a new Kmart Smart Plan.
Does the Kmart Smart Plan
replace my manufacturer's coverage?
No, it provides a more simplified alternative to the manufacturer's coverage.
Most standard warranties do not provide replacement coverage. In addition, they
often require you to ship it in for repair at your expense. Your Smart Plan contract
provides an advantage to replace your product in a flexible way. You are free
to contact the manufacturer during their coverage period if you would rather
reserve your one-time Kmart gift card replacement option for a later date within the
term. To contact your manufacturer, please go to their web site or call them at
the number listed in your owner’s manual.
What are my obligations to process
my claim as quickly as possible?
Your original sales transaction showing your Kmart Smart Plan is the most
important piece of our claims process because it proves your purchase and
coverage. It also speeds verification. To expedite the process, please include
all accessories that accompanied your original purchase, including owner's
manual, before sending your product to our product testing center.Click here to
view the list of accessories, which may have accompanied your product during
your original purchase.
Click here to view the list of common accessories
How do I know what accessories I
will need to send in with my product?
Click here to view the list of common accessories, which may have come
with your product during your original purchase.
Can I purchase the Kmart Smart Plan to cover merchandise that I have already purchased?
Yes, you may visit your local Kmart store to purchase a Smart Plan up to 30 days after your original purchase date.